Delivery

It is your responsibility to enter the correct delivery address at the time of placing an order. If you do enter an incorrect address, Pharmacy Depot is not obliged to re-send the order to the correct address at our expense.

The delivery address cannot be altered once the order has been shipped.

Once you have placed an order and we are unable to ship any part of it, Pharmacy Depot at our sole discretion, may either send you part of the order that is in stock or remove item or items from the order.

All deliveries are approximated dates only and are not guarantee or assured. If your order consists of luxury and electrical items and/or fragrances may take slightly longer to be shipped from our warehouse due to the size and/or weight of the products.

Pharmacy Depot’s current delivery charges are as follows and are subject to change at any time at the discretion of the owners of the website.

Delivery within the UK

Free deliveries on all orders with a value of more than or equal to £40.00.

For orders under £40 in value, we charge £3.49 for UK delivery, regardless of weight or size. This will be the total cost of the delivery, regardless of the quantity of items ordered.

For any orders that weigh more than 25kg, Pharmacy Depot will charge £3.99 per 25kg.

The majority of orders are dispatched either on the same of day of placing the order the next working day. A signature may be required on receipt of your items.

Pharmacy Depot’s standard delivery option includes packaging, handling and Royal Mail 1st Class delivery postal costs.

Standard delivery will take between 2 - 5 working days.

In order to confirm that an order or orders shipped via post has indeed been lost, Pharmacy Depot must wait 3 weeks (15 working days) before we can make a claim against Royal Mail. If you item(s) is lost or undelivered, we advise you to contact your local Royal Mail Delivery Office to see if they are in possession of the order, having already tried unsuccessfully to deliver it to you.

To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures, which we are forced to adhere with.

If you require your items urgently we advise that your re-order them through our website. If for any reason, your order or any items are returned back to Pharmacy Depot, we will resend the items with a redelivery charge.

If for whatever reason, you decide not to have the goods redelivered, Pharmacy Depot will charge a restocking fee of up to £15, depending on the value of the order. Pharmacy Depot will not be able to any refund delivery costs.

Express Delivery within the UK.

For express delivery within the UK, the following criteria must be met:

i) All items ordered must be available and in stock.

ii) All orders can be subjected to Pharmacy approval and/or fraud checks.

iii) All details entered must be correct to prevent delay. If a delay is caused by incorrect details, Pharmacy Depot cannot be held responsible if the order is not dispatched for Express Delivery.

iv) In order to qualify for Express Delivery, all orders must be placed before 4.00pm for next business day delivery. If Pharmacy Depot cannot physically dispatch the same day, we will ensure that your order is pushed to the front of the line for the following day.

v) Express delivery is only available for delivery to UK addresses.

vi) A signature upon delivery is required for this service.

vii) Pharmacy Depot will make every effort to delivery the items and orders the following business day. However, Pharmacy Depot cannot held responsible or liable for any out of pocket expenses or other costs incurred due to delayed or failed express deliveries

viii) Normal terms & conditions apply to ‘delayed’ or ‘failed’ deliveries.

Delivery in the E.U. (excluding the UK)

Deliveries to the E.U. (excluding the UK) are dependent on the weight, size and destination of the order. The total cost will be calculated at checkout and delivery is usually 6-12 working days from dispatch from our warehouse.

Certain weight restrictions may apply for some orders. For this reason, Pharmacy depot will use their discretion to send large and/or heavy items and orders with a courier service to accommodate the weight.

If Pharmacy Depot feels your order is of an excessive weight or size, this may incur additional delivery charges. Pharmacy depot will contact you directly about this prior to the order being dispatched from our warehouse.

In order to confirm that an order or orders shipped via post has indeed been lost, Pharmacy Depot must wait 3 weeks (15 working days) before we can make a claim against Royal Mail. If you item(s) is lost or undelivered, we advise you to contact your local Royal Mail Delivery Office to see if they are in possession of the order, having already tried unsuccessfully to deliver it to you.

To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures, which we are forced to adhere with.

If you require your items urgently we advise that your re-order them through our website. If for any reason, your order or any items are returned back to Pharmacy Depot, we will resend the items with a redelivery charge. If for whatever reason, you decide not to have the goods redelivered, Pharmacy Depot will charge a restocking fee of up to £15, depending on the value of the order. Pharmacy Depot will not be able to any refund delivery costs.

Pharmacy Depot cannot accept any responsibility if your order is delayed or fails due to being stopped or being held by international customs.

Items ordered from outside the UK but within the E.U. are subject to control restrictions from your country’s customs department. It is your responsibility, as the consumer, to check and be aware of any restrictions, which would result in a delay or failure of delivery. Pharmacy Depot cannot be held responsible or liable for items being imported into countries where certain restrictions are in place. You, as the consumer, will be fully liable and responsible for the cost of the order plus any other costs that may incurred, if the item is held and/or stopped by customs or your regulating agency.

All items sold and therefore provided by Pharmacy Depot is for the personal use of the recipient and must be under the supervision of a local healthcare provider, wherever the location of the customer. Resale is usually illegal by the laws of the importing country.

Import duties and taxes may have to be incurred in some counties. Therefore, it is the responsibility of the consumer to acquire details of these specific charges from their relevant customs department in the country to which the goods are being exported.

Outside the E.U. – America & the rest of the world.

Deliveries regions outside of the E.U. are dependent on the weight, size and destination of the order. The total cost will be calculated at checkout and delivery is usually 5-15 working days from dispatch from our warehouse. All prices shown online include VAT. At checkout, VAT (20%) will be deducted where applicable.

Certain weight restrictions may apply for some orders. For this reason, Pharmacy depot will use their discretion to send large and/or heavy items and orders with a courier service to accommodate the weight.

If Pharmacy Depot feel your order is of an excessive weight or size, this may incur additional delivery charges. Pharmacy depot will contact you directly about this prior to the order being dispatched from our warehouse.

In order to confirm that an order or orders shipped via post has indeed been lost, Pharmacy Depot must wait 3 weeks (15 working days) before we can make a claim against Royal Mail. If you item(s) is lost or undelivered, we advise you to contact your local Royal Mail Delivery Office to see if they are in possession of the order, having already tried unsuccessfully to deliver it to you.

To find your nearest UK Sorting Office call Royal Mail on 08457 740 740 or visit their website at www.royalmail.co.uk. If after 15 working days you have not received your order, please contact us with your order number, name and address. We will then send you a P91 form. You must complete the P91 Form and return it back to us within 10 days or we will close the claim and in return we will not be able to issue a replacement order. Once we have received and accepted the completed P91 Form we will send your replacement order. These are Royal Mail’s new procedures, which we are forced to adhere with.

If you require your items urgently we advise that your re-order them through our website. If for any reason, your order or any items are returned back to Pharmacy Depot, we will resend the items with a redelivery charge.

If for whatever reason, you decide not to have the goods redelivered, Pharmacy Depot will charge a restocking fee of up to £15, depending on the value of the order. Pharmacy Depot will not be able to any refund delivery costs.

Pharmacy Depot cannot accept any responsibility if your order is delayed or fails due to being stopped or being held by international customs.

Items ordered from outside the UK are subject to control restrictions from your country’s customs department. It is your responsibility, as the consumer, to check and be aware of any restrictions, which would result in a delay or failure of delivery. Pharmacy Depot cannot be held responsible or liable for items being imported into countries where certain restrictions are in place. You, as the consumer, will be fully liable and responsible for the cost of the order plus any other costs that may incurred, if the item is held and/or stopped by customs or your regulating agency.

All items sold and therefore provided by Pharmacy Depot is for the personal use of the recipient and must be under the supervision of a local healthcare provider, wherever the location of the customer. Resale is usually illegal by the laws of the importing country.

Import duties and taxes may have to be incurred in some counties. Therefore, it is the responsibility of the consumer to acquire details of these specific charges from their relevant customs department in the country to which the goods are being exported.

Failed Deliveries

If you are not available to receive your items and as a result the items are returned to Pharmacy Depot and you decide not to have the goods redelivered, Pharmacy Depot will charge a restocking fee of up to £15, depending on the value of the order. Pharmacy Depot will not be able to any refund delivery costs.