Privacy Policy

At pharmacydepot.co.uk ('Pharmacy Depot') we are committed and dedicated to protecting and safeguarding your privacy when visiting our websites with all URL's being: http://www.pharmacydepot.co.uk or derivations thereof (the 'site') or communicating electronically with us and providing us with your personal information. The Pharmacy Depot team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet

We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be delivered to you, carrying out credit and other security checks and for the purposes of customer research and profiling or here we have your express permission to do so.

We believe it is important for you to know how we treat and use the information we collect about you and to guarantee that you receive a personalised experience of the services you have requested from us.

This Privacy Policy, together with our Terms & Conditions provides an explanation as to what happens to any personal data that you provide to us, or that we may receive from you.

Your Consent

We will not sell your name, address, e-mail address, credit card or personal information to any third party without your expressed permission. However, Pharmacy Depot cannot be held responsible or liable for actions of third party sites from which you may have linked or been directed to the Pharmacy Depot website.

Checking your Details

If you would like to confirm the details you have submitted to Pharmacy Depot you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we disclose the requested information. This proof of identity will take the form of your e-mail address and password submitted upon registration.

Therefore, we kindly request you to keep this information safe as you will be responsible for any action, which we take in response to a request from someone using your e-mail and password. We strongly advise that you do not make use of the browser's password memory function as that would allow third parties using your terminal to access your personal information.

Protecting your security

Pharmacy Depot may make use of the personal information you provided in order to conduct satisfactory and appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is only carried out to confirm your identity – a credit check is not performed and your credit rating is unaffected.

Transfers of your Information

The information that Pharmacy Depot collects from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who works for Pharmacy Depot or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. Pharmacy Depot will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site – therefore any transmission is at your own risk. Once Pharmacy Depot have received your information, we will use our strict procedures and security features to try to prevent unauthorised access.

Communication & Marketing

If you have made a purchase from our store Pharmacy Depot may occasionally update you on our latest products, news and special offers via e-mail, post and telephone. You will also be given the opportunity to receive such communication from us and selected third parties when you become a member of Pharmacy Depot.

All Pharmacy Depot members have the options to opt-out of receiving marketing communications from us and/or selected third parties. If you do not want to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on the Pharmacy Depot website. You can access 'Your Account' once you register and login. Or click on the 'unsubscribe' link in any email communications, which we might send you.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties.

  • In the event that Pharmacy Depot sells or buys any business or assets.
  • If Pharmacy Depot or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to apply or enforce our terms of conditions; or to protect the rights, property or safety of Pharmacy Depot, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Third Party Sites

Pharmacy Depot may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that have their own privacy policies and that Pharmacy Depot do not accept any responsibility or liability for these policies. Please read these policies before you submit any personal data to these websites.

Cookies

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website. It will also recognise your device on future visits. Cookies remember your preferences and chosen items, assist you to improve your site experiences as well as trying to ensure that the adverts or offers you see online are more relevant to you based on your previous buying behaviour. These cookies can be divided into 4 types each of which is outlined below.

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable pharmacydepot.co.uk to provide services you have requested, for example remembering your shopping bag items.

Category 2: Performance Cookies

These cookies collect anonymous information on how people use the site and the data is collected and merged with other users' to enable Pharmacy Depot to improve how the site functions. Google Analytics cookies help us to understand how customers arrive at Pharmacy Depot's site, browse and use the site and make us aware of areas that can be improved that include navigation, marketing campaigns and shopping experience. It is important to note that these cookies never store personal details and therefore doesn't allow Pharmacy Depot to establish individual identities of users.

Category 3: Functionality Cookies

These cookies remember choices the user makes such as language, search parameters such as size, product type and colour. These in turn, can be used to provide you with a more tailored and pleasant experience. The information is also combined with other users on an anonymous basis to enable us to improve the functionality of the site.

Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your previous browsing in order to make advertising more tailored to you and your interests. These cookies remember the websites you have visited and that information is shared with other parties that include advertisers.

You can alter the settings your web browser to allow or disallow cookies being stored on your computer or mobile device only with you explicit consent and permission. Your web browser 'help' section will provide details on how to manage your cookies setting.

Contacting Us

Pharmacydepot.co.uk (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information, which Pharmacy Depot have gathered about you and your access can be implemented in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, Pharmacy Depot may impose a charge to ensure we recover our costs, in providing you with the personal details we hold about you. Pharmacy Depot will notify you of any such charge upon receipt of your access request and will need written confirmation from yourself before we can proceed with your access request.

Pharmacy Depot are always pleased to hear from our customers, whether it is commending us on our service and making a complaint! We are always thankful for any time you spend providing us with the feedback we need to guarantee our customers are completely satisfied. We want you to return to the site and to recommend us to your friends and family.

If you have any questions, feedback or any sort of comments about this statement, or if you would like Pharmacy Depot to stop processing your personal information, please contact a Customer Services member of the Pharmacy Depot team, who will be more than willing to answer and help with any questions you may have.

You can either contact customer care

Or write to us at:

KK House, Unit 1-7,
Colonial Way,
Watford,
Hertfordshire,
WD24 4YR,
United Kingdom