Returns

Return of unwanted items

It is the responsibility of the consumer to personally contact Pharmacy Depot by email or telephone to notify us of your intention to exchange and/or return any item(s) within 7 working days of receipt of the items that need to be exchanged and/or returned.

If the item(s) would like to be exchanged and/or returned after the 7 day period, Pharmacy Depot use their own discretion as to whether the exchange and/or return can and will be accepted.

Once Pharmacy Depot have been notified, all items should be received at Pharmacy Depot within 28 days from the date of delivery for this condition to apply.

Please note that, once a product has been opened or used, it cannot be returned or exchanged unless that the product is found to be faulty or damaged.

Medicinal, cosmetic and/or personal nature products cannot be returned due to hygienic reasons. Pharmacy Depot will not refund your order unless the item and/or items are in saleable condition upon return. You, as the customer, will be responsible for the cost of returning items to us, as well as ensuring the goods are sufficiently packaged to reduce the risk of damage during return transit. It is highly recommended that items be returned via a Recorded Delivery service, as Pharmacy Depot will not accept responsibility for items lost or misplaced in the post.

Once Pharmacy Depot has been notified, all items should be received at Pharmacy Depot within 28 days from the date of delivery for this condition to apply. You must return items to Pharmacy Depot by using our returns and exchanges procedure.

Return of faulty or damaged items

We recommend that you should visit the step-by-step guide on Pharmacy Depot’s website on how this should be done.

To help our Customer Services team with processing the returning goods, please can you supply details of your order number, name, date of order and goods return authorization code (which will be provided by Customer Services). Please note that if an item(s) is returned without a goods return authorization code Pharmacy Depot will not be able to offer an exchange.

You will also be held liable for the cost of re-delivery and our fees (which may exceed the original cost of delivery. You, as the customer, will be responsible for the cost of returning items to us, as well as ensuring the goods are sufficiently packaged to reduce the risk of damage during return transit. It is highly recommended that items be returned via a Recorded Delivery service, as Pharmacy Depot will not accept responsibility for items lost or misplaced in the post.

Pharmacy Depot will check all items returned as damaged or defective. In the event we cannot find any fault or damage, Pharmacy Depot reserve the right to recover our fees and expenses from you.

Electrical items that are returned and found to be faulty will be replaced. If for whatever reason, the original item is no longer in stock and/or unavailable an alternative item will be offered of the same value. No refund will be offered.

Please note that any item that has been opened and/or used cannot be returned to Pharmacy Depot, unless the product is faulty and/or broken. Medicinal, cosmetic and/or personal nature products cannot be returned due to hygienic reasons.

All returned items will be fully looked at and evaluated before being processed and confirmed.

Faulty items will be accepted up to the manufacturer’s warranty terms. This does not affect your statutory rights.

If you refuse delivery as you feel an item is damaged, please refuse the delivery and notify Pharmacy Depot within 7 working days. If you are unaware of the damage in transit until you open the package, the 7 day period still applies. However, should this 7 day period expire, any return is solely within Pharmacy Depot’s discretion.

You, as the customer, will be responsible for the cost of returning items to us, as well as ensuring the goods are sufficiently packaged to reduce the risk of damage during return transit. It is highly recommended that items be returned via a Recorded Delivery service, as Pharmacy Depot will not accept responsibility for items lost or misplaced in the post. Pharmacy Depot will not issue an exchange or return unless the item(s) are in a saleable condition upon return and not suffered any additional damage.

You may return damaged or faulty item(s) within 28 days of receipt of them. If an item is later deemed to be faulty, normal warranty conditions for the product apply. It is the final consumers responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as stated and specified by the manufacturer.

Once Pharmacy Depot receive the damaged and/or faulty product, please allow up to 14 days for a replacement to be sent.

Unauthorised Returns

If you return an item without prior approval and an authorisation code (provided by Customer Services), Pharmacy Depot will be unable to process your return and no refund an/or replacement will be provided.

Returned items without prior approval and an authorisation code (provided by Customer Services) will be sent back to the sender with a delivery charge and a £15 administration fee.

Refunds

Any refunds due back to you, the consumer, under conditions 3.1 to 3.2 will be refunded via the same method of payment when the initial order was placed. This cannot be changed.